Refund policy

At Eden’s Organic, each order is handcrafted in small batches and packed with care. Orders are processed within 2 business days and shipped straight to your door. Once your order is on its way, you’ll receive a tracking number so you can follow it all the way home.

Because our products are handmade in small batches, we are unable to accept returns or exchanges. All sales are final.

That said, your happiness matters to us. If something is not right with your order, please reach out and we will make sure you are taken care of.

Damages, Issues, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

To help us resolve the issue quickly, please email us with your order number, a description of the problem, and photos if applicable.

You can contact us at: support@edens-organic.com

Refunds or Replacements

Refunds or replacements may be offered in the case of damaged, defective, or incorrect items. Once we review your order issue, we will let you know the next steps.

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Due to the handcrafted and personal nature of our products, we cannot accept returns or exchanges on any items. We also cannot accept returns on sale items or gift cards.

Questions

If you have any questions about your order, please contact us at: support@edens-organic.com

We want you to feel cared for from the moment you place your order to the moment it arrives at your door.